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Email hello@onceuponus.page. We’re a small team; support is not staffed around the clock.
For an app problem, include your device, browser or app version, roughly when it happened, and what you expected. Send the email from your account address if you need account help. Do not send passwords, invitation codes, children’s photos or private story text.
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Stop reading it and contact us with a brief description of the problem. AI can make mistakes. Please review each book before sharing it with your child.